Comments on: How Do You Tell Someone They Stink? http://www.agilereasoning.com/2009/07/01/how-do-you-tell-someone-they-stink/ Whether Web 2.x, SaaS, or the Next Big Thing, latest techniques + Agile project mangement = Winning. Fri, 30 Sep 2011 16:15:49 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Annette http://www.agilereasoning.com/2009/07/01/how-do-you-tell-someone-they-stink/#comment-750 Annette Thu, 24 Sep 2009 17:23:50 +0000 http://www.agilereasoning.com/?p=169#comment-750 One technique to delivering bad newe is to characterize it as your own failure. "Hey, I went to your website, and I have got to admit I was pretty lost." "Yeah, I worked for a company where we had a similar issue and it grew into a lawsuit." "I totally got burned once by my backup system. Sure, I was backing hp my files, but I never actuall6 tried to recover one, so you can imagine what happened." These are appeals to reason as opposed to questions of competence. But in any case, good luck! @robbyslaughter; One technique to delivering bad newe is to characterize it as your own failure.

"Hey, I went to your website, and I have got to admit I was pretty lost."

"Yeah, I worked for a company where we had a similar issue and it grew into a lawsuit."

"I totally got burned once by my backup system. Sure, I was backing hp my files, but I never actuall6 tried to recover one, so you can imagine what happened."

These are appeals to reason as opposed to questions of competence. But in any case, good luck!

@robbyslaughter;

]]> By: Cindy Hartman http://www.agilereasoning.com/2009/07/01/how-do-you-tell-someone-they-stink/#comment-57 Cindy Hartman Sun, 05 Jul 2009 13:32:05 +0000 http://www.agilereasoning.com/?p=169#comment-57 Great question! If you are a customer of the company you're recommending, it's easy to explain how they helped you. Then, instead of saying "you need help, too" you could ask if they have any similar issues, or engage them in a conversation about the time, stress, money, etc., that was saved. Then offer to make an introduction. If this a networking referral, that can be tougher. I use this type of introduction... I know Mack from networking, and we were talking about how he has helped other (CPA firms, for example) with "x" and I thought of you. I don't know if you have a need, but it would be worth meeting him. I'm guessing most (CPA firms) have similar issues they wrestle with. on Twitter @CindyHartman Great question! If you are a customer of the company you’re recommending, it’s easy to explain how they helped you. Then, instead of saying “you need help, too” you could ask if they have any similar issues, or engage them in a conversation about the time, stress, money, etc., that was saved. Then offer to make an introduction.

If this a networking referral, that can be tougher. I use this type of introduction… I know Mack from networking, and we were talking about how he has helped other (CPA firms, for example) with “x” and I thought of you. I don’t know if you have a need, but it would be worth meeting him. I’m guessing most (CPA firms) have similar issues they wrestle with.

on Twitter @CindyHartman

]]> By: Robby Slaughter http://www.agilereasoning.com/2009/07/01/how-do-you-tell-someone-they-stink/#comment-55 Robby Slaughter Fri, 03 Jul 2009 22:38:28 +0000 http://www.agilereasoning.com/?p=169#comment-55 One technique to delivering bad news is to characterize it as your own failure. "Hey, I went to your website, and I have got to admit I was pretty lost." "Yeah, I worked for a company where we had a similar issue and it grew into a lawsuit." "I totally got burned once by my backup system. Sure, I was backing up my files, but I never actually tried to recover one, so you can imagine what happened." These are appeals to reason as opposed to questions of competence. But in any case, good luck! @robbyslaughter One technique to delivering bad news is to characterize it as your own failure.

“Hey, I went to your website, and I have got to admit I was pretty lost.”

“Yeah, I worked for a company where we had a similar issue and it grew into a lawsuit.”

“I totally got burned once by my backup system. Sure, I was backing up my files, but I never actually tried to recover one, so you can imagine what happened.”

These are appeals to reason as opposed to questions of competence. But in any case, good luck!

@robbyslaughter

]]> By: Matt Nettleton http://www.agilereasoning.com/2009/07/01/how-do-you-tell-someone-they-stink/#comment-54 Matt Nettleton Wed, 01 Jul 2009 20:51:43 +0000 http://www.agilereasoning.com/?p=169#comment-54 We typically explain that it is more powerful for the referring party to talk about why they think a connection should happen rather than telling about my service. We typically explain that it is more powerful for the referring party to talk about why they think a connection should happen rather than telling about my service.

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